COMMON QUERIES

You Asked, We Answered

What are the payment options?

Due to the recent coronavirus crisis, we are being extra cautious in handling bills and coins as these may be  contaminated and may contribute to the spread of the virus. In efforts to protect both our customers and our team, we have temporarily suspended COD mode of payment. 

We only accept:

  1. BDO online deposit

  2. BPI online deposit

  3. GCash 

  4. PayMaya

When will my order arrive?

Orders usually arrive 3-5 days after payment for regular delivery, while delivery via Lalamove shouldered by the customer usually takes 1-2 days after payment. 

How do I edit my order?

If you want to add more to your order but already settled payment from your previous order, kindly fill up your cart again. Unfortunately, the delivery fee will be charged again.

Do you have meat products and vegetables?

No - currently, we do not sell meat products and vegetables. We do sell basic commodities such as rice, flour, egg, sugar, and some Korean products. 

Do you have other products?

All our products are on the website. We update our website weekly so stay tuned for new items!

Do you have a minimum for delivery?

Which areas do you deliver to?

There is no minimum for delivery. However, we have a flat delivery fee of Php 150.00 to the serviceable areas. 

©2020 by Platinum Food Service Philippines

Viber: +63 965 605 2840